Hospitality & Services Systems Analyst
Anglicare
Full-time
On-site
Sydney NSW AU
About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.
Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.
For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us!
About the Role
Are you passionate about optimizing technology to drive business success? We are looking for a dynamic and proactive System Analyst to manage and enhance our Lightspeed POS system across our café operations. In this role, you’ll collaborate closely with internal users, oversee system functionality, and drive continuous improvements in efficiency and performance. If you thrive in a fast-paced environment and have a knack for turning technical systems into powerful tools for business growth, we’d love to hear from you!
Be part of a team that values innovation, collaboration, and excellence in customer service.
Key Responsibilities (not limited to):
-
Engage with internal users to ensure the Lightspeed POS system meets their needs and integrates smoothly with daily operations.
-
Provide regular training and consultation sessions to Lightspeed and BI users.
-
Maintain the café systems' integrity and performance, overseeing data and change management processes.
-
Manage vendor and supplier relationships, ensuring products and pricing on the purchasing system align with negotiated contracts.
-
Create a digitized view of café systems and develop a roadmap for future improvements.
-
Promptly resolve system and process issues while ensuring compliance with delegation and purchasing policies.
-
Continuously evaluate and enhance the POS system's functionality to improve operational efficiency.
-
Identify opportunities for innovation in revenue management, cost of sales, and inventory management.
-
Maximize the use of café systems, ensuring all functionalities are fully leveraged.
-
Assist the General Manager and F&B Managers with automating key KPI data from the POS system for daily, weekly, and monthly performance insights.
-
Provide commercial analysis to support the General Manager and F&B Managers in optimizing café performance.
Skills:
-
Advanced Excel skills, including data analysis and reporting.
-
Strong experience with point of sales (POS) systems (Lightspeed preferred).
-
Technical skills in data analytics and systems management.
-
Proven project management experience, leading cross-departmental collaboration.
-
Ability to deliver system training and provide user feedback support.
-
Analytical mindset to assess systems, identify improvements, and drive innovation.
-
Strong communication and stakeholder engagement skills.
Qualifications and Experience
-
Bachelor’s degree in business administration, Supply Chain Management, Information Technology, or related field.
-
Eight (8) or more years’ experience in commercial analyst, business analyst or systems management positions.
-
Proven experience building end to end process maps.
-
Proficiency in systems administration, with experience in system optimisation and process improvement initiatives
Excellent remuneration package and company benefits!
NFP salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment
A staff rewards program that gives you discounts from over 400 retailers
Fitness Passport
Aboriginal and Torres Strait Islander applicants are encouraged to apply.
Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.
Anglicare - Jesus Christ honoured, lives enriched and communities strengthened.
Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.
We are a forward-thinking organisation who focus on continuous improvement, we encourage innovation and have a great team who put our residents first. If this role sounds like you, we look forward to receiving your application.
Application Close Date: November 03, 2024