Skills Coach - Parent Pathways
The Salvation Army
Full-time
On-site
Penrith NSW AU
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
At the Salvation Army Employment Plus (EPlus), we've worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment. We don't ever see a job, as just a job. We see a job as an opportunity for a better, more secure, more stable and empowered life.
About the opportunity
Are you passionate about empowering parents to achieve their educational and career goals?
Reporting to the National Manager, the Skills Coach will play a pivotal role in enhancing our team's performance through the development, delivery, and coordination of impactful training programs. You will be responsible for identifying training needs, conducting skills audits, and ensuring our staff's competencies align with program standards.
This position can be based in either Melbourne, Sydney or Adelaide.
The successful candidate will be responsible for:
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Develop, deliver, and coordinate both structured and ad hoc training programs for Parent Pathways staff to ensure high-quality, effective, and efficient service delivery
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Identify and arrange additional training opportunities (internal and external) to address the learning and development needs of the program
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Continuously assess and validate the competencies of individual staff members in relation to their role requirements
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Conduct skills audits in line with Deed and Guideline requirements to ensure staff competencies meet program standards
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Assist in creating and refining tools and processes for Parent Pathways staff to use consistently across all territories
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Maintain a high level of proficiency in contract knowledge, guidelines, and KPIs to enhance performance, service quality, and compliance for all team members
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Work closely with the Quality, Contracts, and Claims teams to ensure alignment and support for program objectives
About you
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Demonstrated success in the Employment Services industry with a positive performance track record
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Strong communicator with the ability to work independently and build effective relationships with internal teams
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Skilled in developing, delivering, and evaluating key performance indicators and results
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Ability to interpret and train others on Department guidelines and contractual requirements
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Creative problem solver who thrives within a compliance-driven environment
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High standard of professionalism and innovation, with a focus on assessing and improving service effectiveness
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Capable of delivering engaging training and coaching to both small and large groups, adapting communication styles to diverse learning needs
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Maintains up-to-date knowledge of contracts and operations
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Strong influencing skills to drive outcomes and achieve goals
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Energetic, autonomous, and driven with a strong sense of accountability
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Must hold a Driver’s licence and a Working with Children Check or relevant state equivalent (or are willing to apply for a WWCC)
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Applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history
In return, we offer
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Attractive remuneration & NFP salary packaging benefits ($15,900 tax-free + meal & entertainment benefits)
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Great work-life balance with an opportunity for a 9-day fortnight or an accrued day off every 4 weeks
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Comprehensive and supportive on the job training including the opportunity to undertake tertiary education, relevant to your position
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Discounted fitness memberships, health insurance, retail discounts and more
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Attractive leave benefits with access to purchased leave, 12 weeks paid Parental Leave and up to 5 days paid leave per year to support the Salvos volunteering
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Access to free counselling and health & wellness initiatives, fostering a supportive and inclusive approach to your psychosocial health
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Long-term employment opportunities within the Employment Plus & the wider Salvos networks
Are you ready to join a respected, values driven not-for-profit organisation, thrive in a challenging yet rewarding role, and work closely alongside parents of young children to help them build their future career? If your answer is YES! Apply now and complete the online application including a cover letter addressing the above requirements. Your cover letter can be uploaded alongside your resume, or as one document.
At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at
employmentpluscareers@salvationarmy.org.au
Employment Plus is an equal employment opportunity employer, we encourage applications from people of Aboriginal and Torres Strait Islander heritage and candidates with culturally diverse backgrounds. We provide an inclusive work environment and embraces the diverse talent of our people. Employment Plus is a child safe organisation that is committed to ensuring the wellbeing of children and young people and protecting them from harm.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration