Student Services Assistant

· Permanent, full-time, entry level position with free onsite parking

· A rewarding opportunity to serve as the first point of contact for student enquiries

· Be an integral part of Excelsia College’s life-transforming global Christian learning community.

About Us

Excelsia College was founded in 1983 as Australia’s first Christian arts college and, together with Indiana Wesleyan University, we are part of a global Christian learning community with big plans to take Christian higher education to the next level in Australia and the Asia-Pacific region for undergraduate and postgraduate students. Excelsia College has attained Self-accrediting Authority and is on a trajectory to achieve Australian University College status.

Excelsia Benefits

· Maximise your “take home” income through our Salary Packaging scheme.

· Enjoy flexible and family friendly policies, providing generous leave and working conditions.

· Experience working in a culturally rich environment, with opportunities to engage in spiritual devotions.

· Upskill with our substantial College tuition discount to eligible staff and their immediate families.

· Our employees have access to Thrive, a financial wellbeing app that offers instant access toearned wages, the ability to save before you’re paid, financial education and much more.

About the Role

Primary responsibilities include:

· Answering first level enquiries and ensure requests are triaged, if needed, to the correct staff member or department.

· Preparing staff and student ID card lists and coordinating the printing and distribution of ID cards.

· Preparing, printing, and posting timetabling signage as well as data entry for the College’s timetabling software.

· Preparing and issuing official correspondence to students, including letters and transcripts.

· Seasonal administrative tasks associated with the on-campus events (e.g. orientation, registration).

Processing commencing student applications tasks for Student Database (Paradigm).

Selection Criteria

To be successful in this role, applicants must address the selection criteria below and attach their response as a separate document in the application process.

· Committed Christian involved in a local congregation.

· Experience in an administrative and/or customer service setting.

· An understanding of the principles of customer service excellence is required.

· Demonstrated ability to triage and problem solve.

· Technological literacy and experience with Microsoft Office suite.

· Strong communication and interpersonal skills and confidence in speaking with staff and students. Excellent oral and written communication skills.

· Organisational skills with the ability to prioritise and meet deadlines with demonstrated punctuality and reliability.

How to Apply

If you meet the above criteria, you have a great opportunity to join our Christian community. Please provide your application with resume and covering letter addressing the position criteria. If you have any queries regarding the position or application process, please contact us via work@excelsia.edu.au.

Excelsia College is a smoke free campus.

Job Types: Full-time, Permanent

Pay: $58,000.00 – $60,000.00 per year

Benefits:

• Employee discount


• Extended annual leave


• Salary packaging

Schedule:

• Monday to Friday


• No weekends

Application Question(s):

• Before applying, have you acknowledged that this is an entry level position?


• Have you submitted a document addressing the selection criteria along with your application?


• Do you currently or will you at any time in the future require sponsorship from your employer in order to work full-time hours?


• As a student facing role, do you acknowledge that this position is 5-days in the office and not a hybrid role?

Work Location: In person