V -Receptionist 2023
Salvos Stores Australia
Part-time
On-site
Maroubra NSW AU
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Eastern Beaches Salvos provide a variety of services to people living in the Eastern Beaches communities of Sydney. The Corps distributes food parcels with food supplied by Oz Harvest, offers weekly community breakfast and community lunch, provides material aid food parcels and acts as center through which clients can collect assistance from the Doorways program. Doorways and Pathways caseworkers provide programs and casework through the center. There is a weekly community table (faith gathering) where people share fellowship.
Receptionists are key in the smooth running of our programs providing relief for Corps Officers so they can focus their attention towards our community members. The role is primarily a front line reception role that brings a variety of administration activities such as data entry, filing, preparing of spreadsheets, responding to calls and emails, as well as assistance with volunteer onboarding and record keeping. This role is ideal for someone who loves order, systems and quality improvement, as well as supporting a team to achieve great outcomes for the community. Receptionists are highly valued team members as they are the ‘engine room’ of Eastern Beaches Salvos
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Key responsibilities
Bring your dynamic organisational skills to respond to incoming calls, emails and greeting of visitors, whilst also using those quieter times to do data entry, preparing documents, reports and spreadsheets. - Refer enquiries to the appropriate mission expression
- Apply your well-honed IT skills to using online systems for information entry and retrieval.
- Support volunteer recruitment with initial follow up of expressions of interest, supporting volunteers with applying for checks, along with assistance with organising volunteer training.
- Bring your attention to detail, professionalism and integrity to ensure that compliance and confidentiality is adhered to at all times.
Qualifications and skills (desired/required)
- Experience in administration is essential
- Proficiency in Microsoft Word, Excel and Sharepoint
- Confident with online systems and software, as well as using printers (specific on the job training will be provided)
- Strong verbal and written communication skills
Capabilities and personal attributes
Manage Self: Presents a demeanour that is appropriate to work setting and role; shows personal motivation and commitment to completing work activities effectively.
Act Ethically and with Integrity: Is reliable and trustworthy; acts consistent with TSA vision, mission and values; respects TSA’s Christian identity and activities; supports a culture of integrity and professionalism.
Show Respect: Recognises and respects differences in culture, style and viewpoint; responds in culturally appropriate ways.
Display Resilience: Remains open to new ideas and approaches; displays an optimistic approach to work.
Communicate Effectively: Clarifies own understanding; appropriately requests and provides information verbally; writes in a way that is logical and easy to follow; requests and provides information in well written formats; writes fluently in a range of styles and formats.
Works Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others; engages with others to share information and solve issues and problems jointly.
Lead Safety and Wellbeing: Performs all duties in a safe manner, ensuring the safety and well-being of self and others; participates in and contributes to WHS consultation.
Demonstrate Accountability: Takes responsibility and is accountable for own actions in line with TSA policies and procedures; shows care and respect in the efficient use of TSA funds, property, equipment and resources; supports and acts in compliance with the records, information and knowledge management requirements of TSA.
Think Analytically and Solve Problems: Finds and checks information needed to complete own work tasks; shares ideas about ways to improve work tasks and solve problems; identifies ways to improve systems or processes which are used by the team/unit/department.
Background check requirements
Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:
- As this role involves dealing with confidential information and access to TSA Systems, it requires a Police Check
- As this role involves direct contact with vulnerable community members, it requires a Working with children Check
Training Requirements
One of the many ways we care for people is by ensuring our workers are well equipped with the necessary knowledge to complete their role safely.
To successfully undertake this role, the following training is required:
- Category A training: Foundational training which includes an introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices.
- Plus, role-required TSA systems and software training
Work Health and Safety (WHS) considerations
We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are fully informed and aware of key safety considerations. For this role, key considerations include (but not limited to): For Covid-related considerations, please refer to the
Covid Resource site
- As this role requires long periods of sitting at a desk, Administration Assistants must ensure their workstation is set up ergonomically and take regular breaks
- As this role could occasionally interact with vulnerable and potentially stressed people, guidance and training will be provided
Other WHS considerations will be covered during the induction.
Development opportunities with this role
This role will give volunteers an opportunity to continue to develop skills and build experience in administration, use of systems and software, reporting and some volunteer engagement activities. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit religious organisation with expressions in many different areas of society.
Time Required & Commitment
- As agreed with manager
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a National Police Check.